Terms & Conditions

Please read this information carefully as it contains important details about our store policy that may apply to you.

At IUPIN customer satisfaction is our No.1 goal. We stand behind the quality of our products. We believe we can work together with our clients to make every purchase a positive experience. Our hair is carefully hand inspected shampooed and conditioned before leaving our warehouse. Due to the nature of our product, and because each individual piece comes from a separate donor, we cannot guarantee hair color or texture.

Mobile Terms of Service
IUPIN
Last updated: July, 2024

The IUPIN mobile message service (the "Service") is operated by IUPIN (“IUPIN”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to IUPIN’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of IUPIN through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with IUPIN. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other IUPIN mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text email service@iupin.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

TEXTURE DISCLAIMER
Virgin human hair is distinct, and no two heads of hair are exactly alike. Our pictures are meant to give you a good idea of our textures. When you place an order with us you will notice that there will be some variation between our pictures and that of the hair you receive. This is not avoidable nor should it be. It is part of the fun of buying and wearing premium quality virgin hair. Our hair is beautiful and unique, just like you!

COLOR DISCLAIMER
Since we only supply unprocessed virgin hair it comes in natural shades of 1B (Off Black). If you choose to color the hair, it takes and holds permanent, semi-permanent, lifts, and cellophane beautifully! (Recommended to be done by a professional stylist).

[warning]Refunds and/or exchanges WILL NOT be issued for dissatisfaction with texture or color![/warning]

PAYMENT TERMS
All terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged. We have zero tolerance for Credit card fraud and theft of our merchandise. Any fraudulent purchases will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send documentation before your shipment is released. If this is necessary a representative will contact you promptly after your order has been placed. This may delay the shipping of your order.

[warning]Once payment is made there are no cancellations of order[/warning]

ORDER PROCESSING
Our business hours are Monday through Friday from 8:00 am to 6:00 pm (GMT+08:00). Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within the time frame selected at checkout.

PRODUCT AVAILABILITY
If any product is out of stock, it will be shown as “sold out” and you will not be able to purchase that product. However you can send us an e-mail stating what item you want and your contact information. Once the product becomes available you will be sent a notification, we will not hold product for clients, the notification is a courtesy to let you know your product is back in stock.
Please note: Prices, specifications, and availability of products are subject to change without notice.

RETURN POLICY
We do 15 days return and full refund if the hair haven’t been used or washed.

At IUPIN we maintain a very high level of quality assurance. Every bundle of hair goes through a vigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.
Due to the nature of our products, all sales are final.

REPLACEMENTS
We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you’ve received a product that is truly defective and unusual we want to hear from you! If you have received any product that is defective you must contact us within 15 business days of receipt of the merchandise. We will address the quality issue at once. A customer service Representative will provide the customer with mailing instructions for the return of ALL of the product in question. Customers will be responsible for paying costs associated with returning the item to the IUPIN Distribution Center. If IUPIN verifies and agrees that the product is defective in any way, IUPIN will then exchange or replace the item.
If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. IUPIN will cover the cost of shipping the exchanged/new item back to the customer. If IUPIN does not validate the product defect issue, we will return the item in question to the customer at our expense without an exchange of product. However we will not accept any product that has been altered in any way.

EXCHANGES
IUPIN at its sole discretion, may exchange products under the following conditions:
Requests must be made within 7 business days of receipt of product(s). Any exchange request after 7 days will not be honored.
We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, or washed) in any way.
According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution.
Product must be exchanged for something of equal or greater value. No refunds will be permitted.
In order to process an exchange the unwanted product would need to be sent back at your expense. We suggest sending through a carrier that provides tracking information and delivery confirmation since we are not responsible for lost packages. Once your product has been received it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.

SHIPPING DELAYS
All Express Shipments Require a Signature.
For your convenience please do not wait until the last minute to place your order. If you have a deadline, hair appointment or other engagements it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of DHL/Fedex. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust DHL/Fedex to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us at service@iupin.com or .
FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS

Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, zipcode, etc.) needed to deliver your package. Your order will be shipped via DHL/Fedex to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed extra fee DHL/Fedex charges us to make the correction. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

LOST SHIPMENTS
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately. We will contact DHL/Fedex right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 1-4 business days. If it is determined that your shipment has been lost a replacement will be sent pending investigation of the situation.

[warning]IUPIN will not resend or refund a package that shows DELIVERED on UPS/DHL/FedEx tracking.[warning]

POLICY CHANGES
IUPIN reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.

COPYRIGHTS, AND OTHER RIGHTS
Images of people or places displayed on the IUPIN site are either the property of, or used with permission by, IUPIN Use of these images by you or other third parties is prohibited unless expressly permitted in the Terms of Use or elsewhere on the IUPIN site. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes. Any product, service, program or technology described in any document published by IUPIN on this site may be the subject of other intellectual property rights owned by IUPIN Any such right that is not expressly licensed hereunder is reserved by IUPIN

TRADEMARKS
IUPIN Company, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. IUPIN Company will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, IUPIN Company is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, IUPIN Company is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

SUBMISSIONS
With the exception of your personal information, any communication or material you send to the IUPIN site, electronically or otherwise, including but not limited to data, questions, comments, suggestions, or submissions is and will be treated as non-confidential and non-proprietary. Anything you send to the IUPIN site may be used by IUPIN for any purpose including but not limited to modification, reproduction, transmission, disclosure, publication, broadcast, and posting. By submitting material to IUPIN you irrevocably transfer and assign to IUPIN and forever waive and agree never to assert, any copyrights, “moral” rights, rights of publicity or to privacy, or other intellectual-property or proprietary rights that you may have in such material. IUPIN is free to use, without obligation of any kind, any ideas, concepts, techniques, or know-how contained in any communication you send to the IUPIN site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products and services.

IUPIN reserves the right to cancel or change any program without notice at any time.
Note: If you need further clarification about our Terms and Conditions or have general questions please call or email us.

Billing Terms and Conditions
We accept the following payment methods:

* PayPal

* MasterCard

* Visa Credit Card

* American Express

* Discover

Payment of PayPal:

1.You have your PayPal account, then choose the PayPal to complete the payment directly.

2.If you want to use the PayPal payment, but you don’t have one PayPal account, please register one first.

Note: Choose the PayPal payment, you can choose your country currency, we accept all the currency.

Payment Of Credit Card:

1.You click MasterCard, Visa Credit Card, American Express, Discover payment directly, you will be redirected to the PayPal website, then choose the payment method

again, and fill in your card information to complete the payment.

2. You click the PayPal&Credit, you will be redirected to the PayPal website, the one is PayPal payment, the other one is Pay with Debit or Credit Card payment. Choose one to complete the payment.

Note: Your credit card will be charged up on placement of your order.

Pay Attention:

Please don’t use “e-check” payment, this payment states is “uncleared”, this shows we don’t receive your payment now, we can’t arrange the shipment for you.

We will wait the states change to “cleared”, we receive the payment, we will arrange the shipment, usually this takes 3-5 working days to be delivered.

We will check our PayPal account, when we confirm to receive the payment, we will arrange the shipment. Orders are subject to verification and acceptance prior to shipping.
If you have any question, please inquire： service@iupin.com